RETURN POLICY
Last updated January 01, 2019
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at upstatehempco@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Upstate Hemp Company LLC
Attn: ReturnsRMA #po box 67042 Rochester, NY 14617 United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. Please Note ● Packaging must be unopened, we only authorize returns for wrongly set items or severely damaged items. ● Exchanges for non-described products are only accepted under review by management ● Refunds/exchanges for non delivered products are possible
QUESTIONS
If you have any questions concerning our return policy, please contact us at: upstatehempco@gmail.com